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Customer messages

Every text, one inbox.

Your own business number for calls and texts. Your team and the AI answer from one shared inbox.

Shared inbox

The whole team, one conversation.

Customer texts land in one inbox, photos included. Every reply shows who sent it: the AI, a teammate or an automatic message.

  • Your own toll-free business number
  • Up to 10 photos per text
  • Take over from the AI anytime
  • Filter to what needs a person
Crewsmith Messages with a customer conversation

Automatic messages

Customers always know what’s next.

Reminders, on-my-way texts and review requests go out by text, email or both, in your words.

  1. 01Reminders go out 24 and 2 hours before the visit.
  2. 02The tech taps On my way. The customer hears.
  3. 03The job is paid. A review request follows.
  4. 04Quotes and invoices link to your portal.
  • Up to four reminder times
  • Your wording for each message

Delivery

Know what arrived.

Check the status of every text and email. STOP and START are handled for you, and automatic texts reach only customers who opted in.

Built for the trades

Get back to the work you’re good at.

Tell us about your business and we’ll get you set up.

Customer texting and automatic messages — Crewsmith