Crewsmith in the field

The job goes with your technician.

Give your field team the schedule, customer details, and work instructions they need on iOS and Android. Keep notes, photos, conversations, and progress connected to the office throughout the day.

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Native Crewsmith Schedule day view with the technician’s appointments — Crewsmith · Example business and sample data

Native Crewsmith job workspace for Taylor Reed’s AC diagnostic visit — Crewsmith · Example business and sample data

Know where you’re going and what needs doing

Start with today’s work, open the job, and keep the customer informed as the visit moves forward.

Today and schedule views with customer contact details
Service addresses, access instructions, and job history
On-my-way and job progress updates
Create jobs and drag your own appointments to reschedule

Native Crewsmith Today screen with the technician’s assigned work — Crewsmith · Example business and sample data

Talk to customers from the company number

Calls and texts go out from your business number, and the whole conversation stays on the customer’s record for the office.

Customer calls with notes and outcomes
Customer texts with photos
Private team messages
Full communication history in the Comms tab

Native Crewsmith Comms screen with customer conversations — Crewsmith · Example business and sample data

Bring the work back to the office

Save technician notes, add job-site photos, quote and collect on site, and track time without a separate end-of-day report.

Timestamped work notes and job-site photos
Parts and labor line items
Issue quotes and take card payments on eligible jobs
Clock in/out, timesheets, and correction requests
Required work location during shifts, with automatic off-duty stop

Keep going when reception drops

The app stores assigned work on the phone and queues supported field changes until you’re back online. You can see what is waiting to sync.

Offline access to previously synced assigned work
Queued updates, notes, and photo uploads
Card checkout needs connectivity
Initial sign-in and the first sync require an internet connection

Record the visit as it happens.

Native technician notes with timestamps on the job’s Work tab — Crewsmith · Example business and sample data

Native job pricing with parts and labor line items — Crewsmith · Example business and sample data

Native customer text conversation sent from the company number — Crewsmith · Example business and sample data

Built around the way service businesses work

See how Crewsmith fits your crew.

Crewsmith is available by invitation. Tell us about your business and we’ll follow up about access and the right plan.

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