Simple pricing that scales with your shop.
Three plans with no long-term contract. Crewsmith is invitation-based today — request access and we will follow up about a plan and trial that fits your shop.
Starter
Up to 3 staff, schedule, quotes, and customer messaging.
- Up to 3 staff users
- Up to 25 services and price items
- Schedule, customers, jobs, invoicing, and quotes
- Messages, leads, reports, and notifications
- Customer portal, business phone and texting
- Knowledge base
- 500 general text units and 500 AI receptionist text units per billing cycle
- Text overage: $0.05 per general unit, $0.15 per AI receptionist unit
Growth
Voice receptionist and unlimited staff.
- Everything in Starter
- 1,500 general text units and 850 AI receptionist text units per billing cycle
- Unlimited staff users
- Voice receptionist (500 minutes/mo included)
- Unlimited services & prices
- Receptionist call history and transcripts
- Stock and equipment tracking
- Text overage: $0.05 per general unit, $0.15 per AI receptionist unit
- Voice overage: $0.15 per minute
Enterprise
More voice minutes and a business audit log.
- Everything in Growth
- 3,000 general text units and 3,000 AI receptionist text units per billing cycle
- 1,000 voice minutes/mo included
- Audit log with filters and CSV export
- Text overage: $0.05 per general unit, $0.15 per AI receptionist unit
- Voice overage: $0.15 per minute
Looking for the full picture? Explore all Crewsmith features. Connected services require setup; mobile access is arranged through your business.
| Feature | Starter $49/mo | Growth $149/mo | Enterprise $299/mo |
|---|---|---|---|
| Limits | |||
Staff users | Up to 3 | Unlimited | Unlimited |
Services and price items Services + parts you quote and charge for | Up to 25 | Unlimited | Unlimited |
Voice receptionist minutes Per billing cycle, counting all completed calls | Not included | 500 min/mo | 1,000 min/mo |
General text units Staff and automated texts, per billing cycle | 500 units/mo | 1,500 units/mo | 3,000 units/mo |
AI receptionist text units AI text receptionist replies, per billing cycle | 500 units/mo | 850 units/mo | 3,000 units/mo |
| Overage | |||
Extra general text units Each outbound SMS segment is 1 unit and each MMS is 3; incoming texts are free | $0.05/unit | $0.05/unit | $0.05/unit |
Extra AI receptionist text units | $0.15/unit | $0.15/unit | $0.15/unit |
Extra voice minutes Partial minutes round up | Not included | $0.15/min | $0.15/min |
| Operations | |||
Calendar + dispatch board Drag-and-drop scheduling, recurring appointments, and a live technician map | |||
Automatic dispatch Technician assignment and workload balancing for new bookings | |||
Time blocks (PTO, lunch, recurring meetings) | |||
Clients, jobs, invoicing | |||
Customer self-serve portal Service requests, quote approval, invoice payment, appointments, and embeddable booking | |||
Knowledge base (own & platform) | |||
Messages inbox Two-way customer texting after approved phone setup and customer consent | |||
Leads Lead queues from the portal, website, email, receptionist, and staff entry | |||
Quotes Quote revisions with customer approval of the exact version | |||
Reports Built-in and custom reports, scheduled delivery, CSV and PDF export | |||
Mobile technician app Jobs, customer calls and texts, notes, photos, quotes, payments, and offline sync | |||
Timesheets and work location Shift tracking, correction review, payroll exports, and required shift location | |||
Connected AI assistants (MCP) Read-only by default, with action limits and human approval. Requires AI access enabled for your business | |||
QuickBooks connection Requires an enabled accounting connection, setup, and mappings | |||
Business phone and texting Company number and customer texting; setup and verification required | |||
Customer payments (Stripe Connect) Online and staff card payments, customer subscriptions, and manual payment records after payment account setup | |||
Calendar integrations Sync staff calendars (Google, Outlook, iCloud) | |||
Roles & permissions | |||
Booking, reminder, on-my-way, and review request messages Email notifications; SMS requires approved phone setup and customer consent | |||
AI text receptionist AI replies to incoming texts with staff takeover; plan text units apply | |||
| Voice receptionist | |||
AI phone answering | |||
Receptionist call history + transcripts | |||
| Business activity | |||
Audit log Recorded business activity with actor, action, and timestamp; filters and CSV export | |||
Common questions
Is there a free trial?
After you are invited, every plan can start with a 14-day trial. A card is collected so the trial can continue into a subscription if you keep the account; you can cancel before the trial ends with no charge. Requesting access on this site does not start a trial by itself.
What happens if I run over my voice minutes?
We send email warnings at 80% and 100% of your included minutes. Going past the included allowance does not stop calls; extra minutes are billed at $0.15 per minute, with partial minutes rounded up.
How are texts counted and billed?
Each outbound SMS segment uses 1 text unit and each outbound MMS uses 3. Incoming texts are free. Staff and automated texts draw from general units; AI receptionist replies draw from AI receptionist units. The two allowances are separate, reset each billing cycle, and never stop texting when used up: extra units are billed at $0.05 per general unit and $0.15 per AI receptionist unit.
Can I switch plans?
Yes, any time, from your billing settings.
What happens when I cancel?
You can cancel from billing settings. Your subscription remains active through the end of the current billing period.
Ready to talk plans?
Request access and we will follow up. Trials start after invitation — not from this button.