A helpful first answer
Crewsmith’s AI receptionist answers customer calls and works with your actual services, availability, and job records. It can help someone book a visit, change an appointment, or reach the right person. Customers can also text your business for a reply from the AI receptionist.
The receptionist follows the conversation, asks for missing details, and uses Crewsmith records to answer. Appointment changes stay connected to the customer’s job.
AI replies to incoming customer texts
Customers can text your business, photos included, and get a reply from the AI receptionist. Your team can take over a conversation at any time and hand it back when they’re done.
Texting requires approved texting setup and customer consent.
Set the voice, business knowledge, safety rules, service area, and transfer destinations. Review transcripts and summaries when your team needs the context behind a call.
Example conversation
From a customer’s first question to a confirmed appointment, the call stays connected to the work your office and technicians see in Crewsmith.
Voice answering is included on Growth and Enterprise. Compare included minutes and plans.
Built around the way service businesses work
Crewsmith is available by invitation. Tell us about your business and we’ll follow up about access and the right plan.
